Shipping Policy

We want every piece to arrive ready to hang. Delivery timing and fees can vary by item, so please check the individual product page for any delivery details specific to that piece. Otherwise, our shipping policy is as follows.

Where We Ship

We currently ship within the contiguous United States. At this time, we are not able to ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or internationally. Please provide a street address for delivery.

Shipping Options

• Economy: 5–8 business days
• Standard: 3–4 business days

Available options and rates for your order are shown at checkout. Delivery times are estimates and begin once your order has shipped; they do not include weekends or national holidays.

Once your order ships, you will receive a Shipment Confirmation email with a tracking number. If your order includes multiple pieces, they may arrive in separate packages and at different times.

Some oversized or specialty pieces, such as large framed art, may require an additional handling fee or longer delivery time. Any such details will be shown on the product page or at checkout.

Damaged in Transit

If your order arrives damaged, please contact us at hello@thecollectedhouse.co with photos of the item and its packaging, and we will work with you on a replacement or refund as described in our Refund Policy.

Returns

For information on returns and exchanges, please see our Refund Policy.